How to create a Whatsapp broadcast template on portal
Create a templateBroadcast template:
Select Manage Template on drop-down menu list
Click on + New Template
Select the Official account associated with the broadcast template you want to create
Check the type of messages below to understand the features of each type of message.
Set Name for template (this name would be used on msh only)
Click on the template you just created (of course, contains no content yet)
Click on Create template button
Provide name for template (this name will be displayed in WhatsApp Manager)
Select Template Category:
Marketing templates – Enable businesses to achieve a wide range of goals, from generating awareness to driving sales and retargeting customers.
Utility templates – Enable businesses to follow up on user actions or requests, since these messages are typically triggered by user actions.
Authentication templates - Enable businesses to verify a user’s identity, potentially at various steps of the customer journey.
Language: Choose which languages your message template will include. You can delete or add more languages in the next step.
Add your content:
Add sample: (Optional) You can add a content example for your template by clicking the Add sample button. This helps us during the review and approval process, so we can understand what kind of message you plan to send. Make sure that these are examples and do not include any actual user or customer information.
Header: (Optional) Add a title or choose which type of media you'll use for this header.
Body: Enter the text for your message in the language you've selected. You can edit text formats, add emojis or include variables. These allow a developer to add unique information such as specific names, locations or tracking numbers when inputting the templates into WhatsApp Business platform.
Footer: (Optional) Add a short line of text to the bottom of your message template.
Buttons: (Optional) Select from the drop-down menu to create buttons that let customers respond to your message or take action:
None: If you don't want to add any buttons, select this option.
Call to action: Create up to two buttons that let your customers take action. The types of action include Call phone number and Visit website. This lets you add a phone number or website URL to your message. If you choose Visit website, you can choose from a Static (fixed) website URL or a Dynamic website URL, which creates a personalised link for the customer to view their specific information on your website by adding a variable at the end of the link.
Quick reply: Create up to three buttons that let your customers respond to your message.
When completed, click Submit.
Your template will now be sent for review. The status of your template is viewable under Message templates. After your message has been approved, you can use that template for campaign creation.
